Vocabulary Exercices pg.33

 

Working with Vocabulary

5. Match A to B to form phrasses...

1. tied up

2.hold a meeting

3. give a presentation

4. make arrangements

5. check your calendar

6. take place

6. Listen and repeat the words in colour. Then choose the correct response...

1. Is Friday mid-afternoon convenient for you?

No l'm afraid I'll be tied up all day 

2. Can you confirm the date for the meeting with the software testers ?

Just a moment, l'll check the calendar

3.Have you made a list of all the participants?

yes, all the members of the customer relations department.

4.Are you free on Wednesday afternoon at 13:00?

i'm sorry.l' already have something planned

5. Unfortunately, I'm busy all day on the 30 th.

Let's look for another date that is convenient for us both 

6. It's important you attend the meeting with Electrastore Parts

Don't worry if you can't come

7. Has the meeting with the programmers been scheduled?

Not yet, I have to check when Ms Carson is available.

8. I'm sorry, I have a previous commitment in the morning.

Don't worry. We can rearrange for another day

7. Listen and repeat the words in colour...

1. Video conference

2. sharp

3. light refreshments

4. equipment

5.pack 

6. break

8. Copy and complete the sentences...

1.time

2. busy

3. late

4. coffe-tea

5.

6. stop

Vocabulary UNIT 8

 

VOCABULARY BUILDER

ARRANGING A MEETING

attend the meeting- assistir a la reunió

break-  trencar-

busy-ocupat

check you calendar- consulta el teu calendari-

confirm- confirmar-

convenient - convenient -

equipment- equipament-

free- lliure

give a presentation- fer una presentació-

hold a meeting-  fer una reunió-

light refreshments - refrescs lleugers -

make arrangements- fer arranjaments-

pack- paquet-

participants- participants

previous commitment-  compromís anterior-

schedule- agenda-

sharp- agut 

take a place- prendre un lloc-

tied up- lligat

video conference- videoconferència

RESCHEDULING

alternative date- data alternativa-

appointment-  cita

arrange- organitzar

cancel- cancel·lar

feel ill- sentir-se malalt-

 get lost-  perdre's-

got the dates mixed up- va barrejar les dates-

held up in a traffic jam- detingut en un embús de trànsit-

 leave  ... urgently- marxar... urgent-

 participate- participar

postpone- ajornar-

reorganise-  reorganitzar

reschedule-  reprogramar-

running late-  arribar tard-

suit- vestit-

switch- canviar

TIME

half past-  i mitjà

o'clock- e punt

quarter past- quarts i quarts-

 quarter  to-  quarts a-

ten past- deu i deu-

twenty to-  vint a-

EXTRA

absent- absent

adjourn- ajornar

boardroom- sala de juntes-

 chairperson- president-

conference call- trucada de conferència-

delay-  retard

instead- en canvi-

make it-fes-ho-

minutes- minuts-

punctual- puntual-

verify- verificar

vote- votar

wrap up- embolicar-

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Resultados de traducción

Resultado de traduccióa

Exercices Vocabulary , pàg 31

 

Exercices Vocabulary

4. Listen and repeat the words in colour. Then choose the correct answer.

1. assist

2.suggest

3.check my records

4.lost in the post

5. Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?

1. x

2.

3.x

4.x

5.

6.x

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. refund 

2. compensation

3.faulty part

4. losing business

5. making a noise

6. doesn't fit

7. Read the sentences. Which are said by a customer? Which are said by a customer relations representative?

1.Client

2.  Customer relations Representative

3.Client

4.Customer relations Representative

5.Client

6.Customer relations Representative

7.Client

8.Client

Exercices VOCABULARY pag.29

 

Working with Vocabulary 

5. Listen and repeat the departments in colour.Then decide which department matches 

each speech bubble below.

1.  It maintenance department

2. Customer relations department    

3. sales and marketing department 

4. accounts department 

5. human resources department

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. discuss

2. satisfied 

3. charge

4. back to you

5. damaged

6. opening time

7. hold the line

7. Listen and repeat  the words  in colour in A.

Then match them to their  definitions in B.

1. customer number 

2.     quote

3.  enquiry

4. overchange

5. shipping date

6. complaint

Vocabulary 7

 

Vocabulary Unit 7

Customer Service

charge carregar

complaint denúncia

customer number número de client

damaged danyat

discuss it discutir-ho

 enquiry  consulta

get back to you tornar a tu

hold the line  aguantar la línia

opening times horaris d'obertura

overcharge   sobrecàrrec

quote   cita

 satisfied  satisfet

shipping date  data d'enviament

Complaints

assist- assistir-

at our expense   a costa nostra 

check my records comproveu els meus registres

compensation compensació abonat al nostre compte

credited our account  abonat al nostre compte

defect  defecte

doesn't fit no encaixa

error error

faulty part part defectuosa

losing business perdre negocis

lost in the post perdut a la publicació

make a claim fer una reclamació

making a noise fent soroll

 missing a part falta una part

refund(n) reemborsament(n)

refuse  rebutjar

return tornar

suggest suggerir

the wrong item l'article equivocat

under warranty  sota garantia

Extra

broken trencat

customer satisfaction satisfacció del client

 disappointed decebut

displeased  disgustat 

dissatisfaction insatisfacció 

feedback comentaris

file a lawsuit  presentar una demanda

financal director director financer

inappropriate inadequat

lose business perdre negocis

managing director director gerent

research and development department departament de recerca i desenvolupament

treatment tractament

Departaments in a company

 

Departaments in a company

Sales and Marketing Department - Departament de vendes i màrqueting

For quotes,purchases and order equiries - Per a pressupostos i comandes

IT Maintenance Department -   Departament de manteniment informàtic

For software or hardware problems- Per a problemes de programari i maquinari

Accounts Department- Departament contable

For financial matters such as invoices, problems with pricing and contracts - Per problemes financers com ara factures i problemes de preus o contractes

Human  Resources Department- Departament de recusos humans

Callers interested in employment- Per a persones interessades en un lloc de treball

Customer Relations Department- Departament de relacions amb el client

Complaints about damaged or incorrect products- Per a queixes sobre productes danyats o incorrectes

Exercices 5 to 8

 WORKING WITH VOCABULARY 

5. Listens and repeat the phrases in colour.Then choose the correct phrase to complete...

1.out of town

2. in a meeting

3. on holiday

4. take down

5. cut off

6. hang up

7. put you on hold

8.take a message

9. leave a message

6.Listen and repeat the words in colour. Then copy and complete the sentences.

1. line is busy

2. spell that

3. interrupt

4. out of the office

5. return your call

7. Listen  and repeat the words in colour in A.

Then match them to their...

1.unavailable - e

2.transfer- c

3. deal with- d

4. urgent- a

5.expect-b

8. Choose the correct answer 

1. in a meeting

2. took 

3. unavailable

4. deal with

5. return

6. took down