Exercices Vocabulary
4. Listen and repeat the words in colour. Then choose the correct answer.
1. assist
2.suggest
3.check my records
4.lost in the post
5. Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?
1. x
2.
3.x
4.x
5.
6.x
6. Listen and repeat the words in colour. Then copy and complete the sentences.
1. refund
2. compensation
3.faulty part
4. losing business
5. making a noise
6. doesn't fit
7. Read the sentences. Which are said by a customer? Which are said by a customer relations representative?
1.Client
2. Customer relations Representative
3.Client
4.Customer relations Representative
5.Client
6.Customer relations Representative
7.Client
8.Client
