Exercices 5 to 8

 WORKING WITH VOCABULARY 

5. Listens and repeat the phrases in colour.Then choose the correct phrase to complete...

1.out of town

2. in a meeting

3. on holiday

4. take down

5. cut off

6. hang up

7. put you on hold

8.take a message

9. leave a message

6.Listen and repeat the words in colour. Then copy and complete the sentences.

1. line is busy

2. spell that

3. interrupt

4. out of the office

5. return your call

7. Listen  and repeat the words in colour in A.

Then match them to their...

1.unavailable - e

2.transfer- c

3. deal with- d

4. urgent- a

5.expect-b

8. Choose the correct answer 

1. in a meeting

2. took 

3. unavailable

4. deal with

5. return

6. took down

Working with vocabulary 6

 

                                             Working with vocabulary 6

5. Listen and repeat the words in colour...

1. good job

2.  closed

3. will

4.busy

5. outside

6.hear you very well

6. Listen and repeat the words in colour...

1. repeat

2. contact

3. put your through

4. wrong number 

5. dial a number

6. extension number

7. state

7. Listen and repeat the words in colour. The words...

1. a soon as possible

2. ring back

3. on the line 

4.avoid

5.remind

8. match A to B

1.  he's  probably  working off-site

2. she needs to place an order 

3. Answer it quickly

4. so call them as soon as possible

5. so l'll phone him later

6. press9 for an outside line

 

Vocabulary Unit 6

 

Vocabulary Unit 6

Phone calls

as soon as possible- tan aviat com sigui possible

avoid- evitar-

be careful- aneu amb compte-

caller- persona que truca-

 contact-contacte-

dial a number-marca un número-

engaged- compromès-

extension number- número d'extensió-

no reply- cap resposta- 

on the fire- al foc-

professional- professional-

put you through- fer-te passar-

remind-  recordar-  

repeat- repetir-

 ring back- torna a trucar-

speak up- parla-

state- estat-

wrong number- número incorrecte

ANSWERING CALLS AND TAKING MESSAGES

  

cut off- tallar

deal with- tractar amb

expect- esperar-

hang up- penjar

in a meeting- en una reunió-

interrupt- interrompre-

leave a message- deixa un missatge- 

line is busy- la línia està ocupada-

on holiday- de vacances-

out of the office-   fora de l'oficina-

out of town- fora de la ciutat-

put you on hold- posar-te en espera-

return your call- torna la teva trucada-

spell that- escriure això-

take a message- pren un missatge-

take down- enderrocar

transfer- transferència-

unavailable-no disponible-

urgent- urgent-

Extra

bad connection-   mala connexió-

call back- tornar a trucar-

calling on behalf of- cridant en nom de-

clearly- clarament-

end a conversation- acabar una conversa-

get through superar-

interference- interferència

line is free- la línia és lliure- 

offer assistance- oferir assistència-

speak a little more slowly-  Parla una mica més lentament...

take a call- prendre una trucada-

voicemail- bústia de veu-

would you mind...?-  t'importaria...?-

Exercices pag 21 Unit 5

 

Working with Vocabulary

5. Listen and repeat the words in colour...

1. You use the  power button to switch the computer on

2. You  use the volume control to turn the sound up or down 

3. I think there's a loose connection in the switch. Sometimes it works and sometimes it doesn't

4. Go to the control panel and click on the sound icon, then click on internal speaker.

5. If you selecte the mute box you won't be able to hear anything.

6. A no signal message means the computer is not connected to the monitor.

6.Listen and repeat the words in colour. Then choose the correct words.

1. You have to press and hold the Control key and P to print.

2. To reinstall the computer, try pressing the power  button again 

3. Before you open the computer case reconnect to switch off the power supply.

4. Every so often, the computer reopens it just stops in the middle of what you're doing .

5.The graphics card is broken. You'll have to replace.

7.The words and phrases in bold are in  the wrong...

reinstall- log off

reconnect- reinstall

shutdown- reopen

log off- reconnect 

reopen- shut down

8. Choose the correct answer.

1. mute box

2. volume control 

3. make sure 

4. replaced 

5. press and hold

Vocabulary Unit 5

 Vocabulary Unit 5

Troubleshooting

control panel-   panell de control          

no signal message- cap missatge de senyal

loose connection- connexió fluixa

power button-  botó d'encesa

mute box-  caixa mut

volume control- control de volum

VERBS

freeze- congelar

log off-tancar la sessió-

make sure- assegureu-vos-

reinstall- reinstal·lar-

reopen- reobrir

 replace- substituir

press and hold-  premeu i manteniu premut-

restart- reiniciar

reconnect- tornar a connectar-

shut down- tancar

TROUBLESHOOTING

anti-virus software-  programari antivirus-

lose-  perdre

back up-  una còpia de seguretat-

password- contrasenya

follow- instructions- segueix les instruccions

recover- recuperar-

PLACES AROUND TOWN

airport-  aeroport

departament store- magatzem departamental, centre comercial

entrance- entrada

 exit-  sortida

factory- fàbrica

ground floor- planta baixa-

library- biblioteca-

lift- aixecar-

off-site- fora del lloc-

on-site- in situ-

 post office- oficina de correus-

reception- recepció

shopping centre- centre comercial-

sports centre- centre esportiu-

stairs- escales-

train station- estació de tren-

DIRECTIONS 

at the end of the corridor- al final del passadís-

go straight- anar recte-

on your left/ right- a la teva esquerra/dreta-

opposite- oposat

turn left/right- girar a l'esquerra/dreta-

EXTRA                                                                      

assist- assistir-

at the traffic lights- als semàfors-

breakdown- avaria

corrupt files- fitxers corruptes-

cross the road- creuar la carretera-

debugging- depuració

diagnose- diagnosticar

maintenance- manteniment

manual- manual

performance- rendiment-

problem solving-  resolució de problemes-

recovery- recuperació

reset- reiniciar

take  the first left/ right- agafeu la primera esquerra/dreta-