Exercices VOCABULARY pag.29

 

Working with Vocabulary 

5. Listen and repeat the departments in colour.Then decide which department matches 

each speech bubble below.

1.  It maintenance department

2. Customer relations department    

3. sales and marketing department 

4. accounts department 

5. human resources department

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. discuss

2. satisfied 

3. charge

4. back to you

5. damaged

6. opening time

7. hold the line

7. Listen and repeat  the words  in colour in A.

Then match them to their  definitions in B.

1. customer number 

2.     quote

3.  enquiry

4. overchange

5. shipping date

6. complaint

Vocabulary 7

 

Vocabulary Unit 7

Customer Service

charge carregar

complaint denúncia

customer number número de client

damaged danyat

discuss it discutir-ho

 enquiry  consulta

get back to you tornar a tu

hold the line  aguantar la línia

opening times horaris d'obertura

overcharge   sobrecàrrec

quote   cita

 satisfied  satisfet

shipping date  data d'enviament

Complaints

assist- assistir-

at our expense   a costa nostra 

check my records comproveu els meus registres

compensation compensació abonat al nostre compte

credited our account  abonat al nostre compte

defect  defecte

doesn't fit no encaixa

error error

faulty part part defectuosa

losing business perdre negocis

lost in the post perdut a la publicació

make a claim fer una reclamació

making a noise fent soroll

 missing a part falta una part

refund(n) reemborsament(n)

refuse  rebutjar

return tornar

suggest suggerir

the wrong item l'article equivocat

under warranty  sota garantia

Extra

broken trencat

customer satisfaction satisfacció del client

 disappointed decebut

displeased  disgustat 

dissatisfaction insatisfacció 

feedback comentaris

file a lawsuit  presentar una demanda

financal director director financer

inappropriate inadequat

lose business perdre negocis

managing director director gerent

research and development department departament de recerca i desenvolupament

treatment tractament

Departaments in a company

 

Departaments in a company

Sales and Marketing Department - Departament de vendes i màrqueting

For quotes,purchases and order equiries - Per a pressupostos i comandes

IT Maintenance Department -   Departament de manteniment informàtic

For software or hardware problems- Per a problemes de programari i maquinari

Accounts Department- Departament contable

For financial matters such as invoices, problems with pricing and contracts - Per problemes financers com ara factures i problemes de preus o contractes

Human  Resources Department- Departament de recusos humans

Callers interested in employment- Per a persones interessades en un lloc de treball

Customer Relations Department- Departament de relacions amb el client

Complaints about damaged or incorrect products- Per a queixes sobre productes danyats o incorrectes