Working with Vocabulary
5. Listen and repeat the departments in colour.Then decide which department matches
each speech bubble below.
1. It maintenance department
2. Customer relations department
3. sales and marketing department
4. accounts department
5. human resources department
6. Listen and repeat the words in colour. Then copy and complete the sentences.
1. discuss
2. satisfied
3. charge
4. back to you
5. damaged
6. opening time
7. hold the line
7. Listen and repeat the words in colour in A.
Then match them to their definitions in B.
1. customer number
2. quote
3. enquiry
4. overchange
5. shipping date
6. complaint
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